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Online services and social media should be open and safe for everyone to use. We know that perpetrators of domestic abuse often use online tools to abuse their victims.

Below is information about the safety policies and processes on some of the main social media platforms that should help you stay safe online.

If you need support please call the National Domestic Violence Helpline (run in partnership with Women’s Aid and Refuge) on 0808 2000 247.


'protect' your tweets'

Twitter has certain rules and policies that it expects everyone who uses it to abide by. When someone breaks the rules they can be sanctioned.


We know that perpetrators use Twitter to abuse their partners or ex-partners, monitor their movements and also carry out certain behaviours such as revenge pornography. This is unacceptable and against Twitter’s rules and policies.

Below are some of the main ways of keeping safe on Twitter. There are other tools and resources that can be used and these can be found on Twitter’s Safety Centre

You can ‘protect your tweets’ so only people who you approve can see what you are tweeting. 


If your tweets have a location added it may be easier for the perpetrator or their friends and family to find you.


To check your location settings and to turn it off here’s how:

  1. Go to settings

  2. Scroll down to location

  3. Turn off precise location

Block people who being abusive

If you are being abused or harassed by someone online you can block them from being able to see your profile or getting any of their tweets. NOTE if you block someone they will know that you have blocked them. 


Click here to see how to block 

Report abuse – you can report someone for being abusive, threatening you or harassing you on Twitter. You can report them using this form 

Use your report as evidence – if you have reported someone for being abusive you can also download and email your report to use as evidence for the police or other agencies. Here’s how to use your report as evidence 



Women’s Aid and Facebook have teamed up to produce a guide to staying safe on Facebook. The guide provides advice to help women and girls understand the risks and tools needed to protect themselves and stay safe on social media. The guide has a lot of helpful tips – from how to report something that is abusive, to stopping an intimate, private or sexual image from being shared online. It aims to help women take greater control of their own safety on Facebook, whilst staying connected to the people and causes they care about.


Remember, you can also download your Facebook data into a PDF and use it however you want. This could be for the police as proof of online abuse or for other evidential requirements.

To download your data from your Facebook page:

  1. Click  at the top right of any Facebook page and select Settings

  2. Click Download a copy of your Facebook data below your General Account Settings

  3. Click Start My Archive

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